ekart is the logistic division of Flipkart. It takes care of need of logistics of Flipkart. As over the years, business of Flipkart has increased considerably, it has replaced its official logistics and courier company Bluedart and created its own logistics support ekart for easy and convenient deliveries of orders inside India. The reason for creating its own logistics company is there are several complaints against the third-party logistics providers because they are causing unnecessary delays in making delivery of the parcels and at times delivering the booked items in damaged conditions. With this, Flipkart has become the first company to come up with its own logistics division without accepting the services offered by other logistics providers.
How ekart would help the logistics for Flipkart?
Unique services for e-commerce portals – The good news is Flipkart would make the services of logistics available for other e-commerce portals. eKart is absolutely capable of understanding the type of logistics that especially ecommerce portals would need as in India, almost all the e-commerce sites are enjoying increasing success. Being a specialist in this filed, eKart makes complete deployment of technology to make timely and damage-free deliveries with precision.
Widest coverage of places in India – It makes deliveries at almost 150 places across India. With this capacity, it is now the biggest logistics provider for ecommerce sites in India. As soon as Flipkart gets an order, eKart processes it with speed and sends it at the earliest. It makes sure that the consignment reaches the destination within a span of 2-3 days.
Customer Care Number – Flipkart is the website with its complete customer care division that gives services for tracking and other services for ekart. The buyers call to the toll free number that works of 24×7
The customers could make inquiries about the following issues and get solutions soon;
- Problems regarding delivery of order
- Queries about redemption of offers
- Queries about refund for the defective products
- Requests for replacement or exchange in orders placed.
- Queries about eBook
Other than the above, the customers could make other offbeat requests related to their registered accounts in its website and get solutions from Flipkart.
Tracking for eKart Logistics
Although eKart is the logistics provider, tracking for the orders placed in Flipkart is available in the website of Flipkart. The customers could log on to the official website and mention his or her email ID and order ID and then click on the “view order status” below. He would get instant updates about the status of consignment in transit.
Track from the registered account – If the customer is registered in a separate account, he could log in and track from there about the status of his consignment.